Problems getting several credit cards accepted, problems getting domains “available” to transfer, in the first place, and problems get support tickets answered. Apparently it’s not just the free accounts that go unsupported!
The Community cannot assist you with billing issues. You will need to sumbit a ticket from the dashboard. You haven’t posted any topics about domain transfers yet. No one in the Community can offer help with that until you do.
You may have unrealistic expectations of response times. We are in the middle of a holiday weekend here in the US. This means that on a Pro plan you may receive an initial response by the end of the upcoming week or the beginning of the following week. The Business plan is likely to have a similar response time for the severity of issue you describe. This is one of the reasons why the Community is often a faster option for solving problems.
If you are willing to share details with the Community, you may get a response to a new topic focused on one specific issue. Do bear in mind that it is a holiday weekend in the US, so many Community members may be spending time elsewhere.
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Actually I’ve just spent three days dealing with all of this, and all I’ve managed to accomplish is transferring two of three domains I set out to transfer three days ago. I was actually planing on transferring 8 or 10 domains, but obviously having seconds thoughts now. During that time I’ve had one response from Cloudflare saying sorry, talk to your credit card company.
Domains are not free products, and credit card problems, especially when the cards are active and being used elsewhere like GoDaddy and SiteGround should be supported. Holidays or not, Cloudflare has opted to do business Worldwide.
Actually GoDaddy and SiteGround have done more to help with other problems (DNS problems) I’ve had at Cloudflare over the last three days than Cloudflare has. And I’m sure that is is well out of the scope of their support. I’ll start a couple of new topics on my most urgent problems right now.
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Well I WOULD have posted the two most oressing problems but "
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This is the most pressing problem at the moment, not that it really matters. Domains are important, I think it’s probably best to move mine domains elsewhere.
I’m trying to transfer a domain and after making sure this check list was complete:
Before transferring a domain to Cloudflare
Create a Cloudflare account.
Add the domain you are transferring to your Cloudflare account.
Review your DNS records in the Cloudflare dashboard.
Change your DNS name servers to Cloudflare.
Disable DNSSEC by:
Removing the DS record at your current DNS host.
Disabling DNSSEC in the Cloudflare dashboard.
If initiating multiple transfers, notify your financial institution to prevent them from flagging these charges as fraudulent.
Renew your domain if it is within 15 days of expiration.
Unlock your domain at your current registrar.
Do not make any changes to the Registrant contact information. Updating the Registrant contact may result in your current registrar locking the domain for 60 days.
Make sure your account has a valid credit card on file.
If you are transferring a .us domain, refer to the Additional requirements for .US domains before proceeding.
All I get is this Error:
“You currently have no domains available for transfer to Cloudflare.”
Cloudflare offers at-cost domain registrations, which means they lose money on every domain registration. I see that as a worse than free product. Expecting on demand support for such an offering is not realistic. While I have seen faster turnaround, if you cannot abide response times of a week or more, Cloudflare is probably not the right registrar for your domains.
Are the domains that you were seeking to transfer active in your Cloudflare account and are they in supported top level domains?
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Also curious @john109 if you are wanting to transfer domains to Cloudflare Registrar or if you are simply wishing to use Cloudflare to manage the DNS for these domains.
Actually I’ve been trying to transfer several domains to Cloudflare, as the “Domain Registrar” they now claim to be. In fact this all started with THEM sending ME emails. Not me wanting free SSL or DNS. If they’re loosing money why are they making the offer in the first place? Why are trying to sell us on the idea in the first place? Frankly I get pretty much everything that’s free at Cloudflare, through SiteGround as part of accounts I have there anyway.
I read through pages of help documents before ever even trying to get support from Cloudflare. But it was one failure after another. Yes… they are all top level .com domains, I can read. All now registered through GoDaddy. All but one of the half dozen credit card failures I’ve had in the last few days are cards that are on file and being billed by GoDaddy and SiteGround in between failures at Cloudflare. And yes you always get exactly what you pay for don’t you? In this case less …regardless of the emails and the up sale.
You’re absolutely correct… for $9 a year more I get chat support (not a bot) in less than 3 minutes from SiteGround, they don’t even really bother with support tickets, in fact they discourage them. And frankly… they been more help with setting up the DNS at Cloudflare than Cloudflare has.
I only see one zone (domain/site) ever in your cloudflare account. What are the other domains you were interested in moving to cloudflare registrar.
The image you could not see was a screenshot of the earlier reply from the agent on 2811895.
That information was:
Troubleshooting
Please double check all payment details entered are correct. If you are still encountering an error, we will need the following from you to troubleshoot further.
1. The last four digits on the card
2. Card type
3. Full Address as entered: Street Address, City, State/Province, Country, Postal Code
4. Screenshot of the address details entered on your dashboard
5. Screenshot of the error message that you are receiving
6. Screenshot of the address the card is registered against with the card provider, the screenshot must clearly show the card providers name. It must be a screenshot and not a copy of a letter.
**Please do not share full credit card numbers with us, we can troubleshoot issues without this information.**
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Maybe you can help… I have support ticket open and I also got this from them…
Please double check all payment details entered are correct. If you are still encountering an error, we will need the following from you to troubleshoot further.
- The last four digits on the card
- Card type
- Full Address as entered: Street Address, City, State/Province, Country, Postal Code
- Screenshot of the address details entered on your dashboard
- Screenshot of the error message that you are receiving
- Screenshot of the address the card is registered against with the card provider, the screenshot must clearly show the card providers name. It must be a screenshot and not a copy of a letter.
So I replied asking them to verify, what a couple of these things mean, particularly #6, because it is not at all clear.
And then I when to the website to see if I could find anything there…
And this is not even CLEAR on the website…
https://developers.cloudflare.com/support/account-management-billing/billing-cloudflare-plans/troubleshooting-failed-payments/
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The list on the website has the exact same line “Address validation” twice?
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If this means what we think it means (and there are half dozen people in my office trying to decipher this) the only concern is that the address registered at the provider, and the address we type in when we try to set up the domain transfer, has to match… is this correct?
Cloudflare, Inc. seems to be located in San Francisco… why are there so many weird typos and bad English on the website. I have a support ticket and several emails from “Standard Support”. Yet, there is confusion, we’ve had several credit cards rejected, no one replying to my Support Ticket, seems to speak English very well, all kind of typos and statements that don’t really make since in English.
This all started out with trying to transfer several domains to these guys, “for clients of ours”, but now we’re really starting to have questions as to who we are dealing with here?
Thanks for any light you can shed on this. We are going to try one more time with the credit card problems, and that about it. To bad really, we have managed to move three domains over a several day period, and now we feel like we have to wait out the 2 months, and move them again. The trust factor here is almost down to zero.
Payment Method Validation
All changes to payment methods must now pass validation before being accepted. An error will result if the payment details are incorrect.
Below are common validation methods as well as next steps to rectify the issue:
Address validation - The address entered is checked against a database to verify if it is correct. If there is a mismatch the verification will fail.
Card address validation - The address entered on the Cloudflare Dashboard is validated against the address that the card is registered with at the card provider. If there is a mismatch the verification will fail.
CVC validation - The CVC code is verified against the card entered. If there is a mismatch, the verification will fail. If the card is not accepted for use on our website it will be rejected.
Card type validation - The card type is being validated, which means that card types that we do not support will fail. Not all card types are supported by us, this means that some Visa and Mastercard methods may not be supported.
Address validation - The address entered is checked against a database to verify if it is correct. If there is a mismatch the verification will fail.
Email validation - A verification email is sent to the address on file for your PayPal account.
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I see the open ticket 2811895 and have added a link to this conversation. I have flagged your post and ticket for the attention of the #general:billing team and they will communicate with you on 2811895. Sorry for the ongoing issues and thank you for the feedback.
Thanks for that, It’s appreciated… I’m trying to go ahead and get a screen cap from the provider, I’m pretty sure that’s what this means. But it’s a client card. So I having to wait on them to see what they can do.
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Understood and thank you, the Billing team can communicate with you on the ticket to ensure the client information is kept confidential.
I have located your ticket in our Support queue, I will follow up with you there with details.
Thanks for sharing this info and your experience with us here as well.
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