Cannot add cards to account & add paid services to my account
What steps have you taken to resolve the issue?
Our billing account was suspended for using a friend’s credit card to pay 2 invoices. After explaining the case under ticket #19373446 we got multiple responses from the team saying that the account has been restored but the account is not functional even after multiple claims from the support team about the account being reinstated. This is very very frustrating since our business is totally disrupted since last 5 days and the team seams completely clueless.
In what area can we help you?
Upgrades
What are the steps to reproduce the issue?
When I try to upgrade to any paid service I see below message -
For security reasons, there is a problem with your billing profile. (Code: 1292)
I’ve tried to find your case 19373446 without success. Can you please try submitting a new case so we can investigate this for you with as much details as possible regarding this issue.
Please note that questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
We apologise for any inconvenience this may cause and we truly appreciate your cooperation on this matter.
The billing ticket number is #01560033
This ticket has no response since last 5 days.
Our business is completely disrupted since last 7 days and we have faced huge financial & goodwill losses due to this. Request you to get this resolved as early as possible. Its really critical for the survival of our business. I hope you understand.
@Lili84 Did you find the ticket? I hope you understand the criticality of the issue. We can’t keep waiting infinitely. We need immediate access to our data.
I hope that you are well. I am sorry to hear that you are experiencing this issue and I understand the urgency of it.
I looked up your case number and I can see that it was responded to and that it is currently pending your reply. Please be sure to continue the conversation within your case.
