Problem with the subscription

I paid for the services, the payment failed but the money was taken from
my account.

I switch to an annual plan to save up to 20%

I received an email after paying for the service:

“We were unable to complete the purchase, change, or cancellation of
your Cloudflare subscription for .
For additional assistance,refer to
https://dash.cloudflare.com/?to=/:account/support

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Hi @marketing271

This is Luís from the Support team. I’m sorry to read that you are experiencing a problem with the subscription.

To proceed investigating it further, could you raise a support ticket or email me on from the user email of the account in question?

Thanks a lot!

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Thank you for opening a ticket! I’ve escalated it to our billing team, and they will troubleshoot from there.

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