Problem with email verification

What is the name of the domain?

eolicumgreen.com

What is the issue you’re encountering

Unable to receive the verification email

What steps have you taken to resolve the issue?

The domain DNS zones, are transferred and active, but i can not modify anything because an error says “the account must be validated”.

But whe i have tried the resend option, nothing happens.

We need to solve this problem asap, because we must update the MX record

Thanks

In what area can we help you?

Domain transfer to Cloudflare

Greetings,

Thank you for asking.

I am sorry to hear this.

It could happen that your e-mail address is on the suppression list.

May I ask if the email address onto which you’re not receiving verification emails is the same for your Community account and Cloudflare account, or you’re using a different one? :thinking: I advise not to share it here in a reply, just to confirm. Thank you.

May I also ask if you’re successfully receiving other emails from Cloudflare to this particular e-mail address?

In the meantine, just to be sure please make sure you allow all emails from [email protected] and [email protected] to prevent any issue.

I noted the team about this case.

Kindly and patiently wait for a reply.

1 Like

@energeiaflux can you try again from incognito mode?

If you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support