I used to have a Wordpress website through Bluehost, and I used the recommended nameservers to link it to Cloudflare.
A few weeks ago, I’ve transferred it to a Squarespace website.
Everything worked fine.
I then received a Cloudflare email telling me that, because the nameservers had changed, I was no longer making the most of Cloudflare.
So, I swapped them again as specified in the email.
After that, however, my old Wordpress website (instead of the new Squarespace one) would show whenever I typed my domain/URL!
I went back to using Squarespace’s nameservers in the meantime, but I’d very much like to go back to using Cloudflare with my new Squarespace website.
Would you be able to tell me how I can do that, please? Do I need to cancel my account and do it from scratch?
Welcome to the Cloudflare Community.
You shouldn’t need to do that. The symptom you described sounds like your hostname is still attached to a partner account. Take a look at the following Community
#, especially the section with tutorial Liberate The Hostname. You will need to move your nameservers to those shown in your Cloudflare dashboard.
Cloudflare for SaaS is a product aimed at providers of web applications to allow the provider to use Cloudflare’s features on their customers’ custom domains. This means the provider can manage the SSL/TLS certificates, custom hostname and security and performance settings with Cloudflare. If your provider uses Cloudflare for SaaS, you will be unable to control settings like Firewall, Page Rules and SSL/TLS for the hostnames they control.
What happens when you move provider?
You will also want to make sure that your Cloudflare DNS contains the same IPs as those provided by Squarespace.
January 17, 2023, 6:57pm
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