Problem with adding new site to an existing account

i have an account with few sites but i’m having troubles to add a specific one.
when i add it and in the DNS mark the “DNS and HTTP proxy (CDN)” the site stop working, only when i remove the mark it’s working but without the CDN&proxy.
I’ve opened a new account and added this site and it’s working perfectly.

any idea what can get wrong that made me open another account ?


Hi Ben,

Sorry that you haven’t seen a reply until now. Are you still experiencing the issue, and if so do you have a support ticket number I can review?

Hi Ryan,
i don’t have a ticket open for this issue…
where can i open a ticket to the support ?


Sign in at the top right corner,

And then:

I stumbled through to that link by clicking my profile in the top right corner after I logged in.

Hi Ryan,
still not resolved, this is the ticket number: 1397877