Problem with adding new site to an existing account


#1

Hi,
i have an account with few sites but i’m having troubles to add a specific one.
when i add it and in the DNS mark the “DNS and HTTP proxy (CDN)” the site stop working, only when i remove the mark it’s working but without the CDN&proxy.
I’ve opened a new account and added this site and it’s working perfectly.

any idea what can get wrong that made me open another account ?

thanks,
Ben


#2

Hi Ben,

Sorry that you haven’t seen a reply until now. Are you still experiencing the issue, and if so do you have a support ticket number I can review?


#3

Hi Ryan,
i don’t have a ticket open for this issue…
where can i open a ticket to the support ?

Benny.


#4

Sign in at the top right corner,
support.cloudflare.com

And then: https://support.cloudflare.com/requests/new

I stumbled through to that link by clicking my profile in the top right corner after I logged in.


#5

Hi Ryan,
still not resolved, this is the ticket number: 1397877

thanks,

Ben