Problem with adding a domain on Cloudflare

What is the name of the domain?

Any domain

What is the error number?

no number

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Billing ERROR.

What steps have you taken to resolve the issue?

Whenever I try adding any new domain to Cloudflare and select the free option I get that error.

What are the steps to reproduce the issue?

Try adding a website as free to Cloudflare.

Screenshot of the error

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

i have the same problem, but no billing issues

error message

Signup Cloudflare from another Gmail and I have this issue with my specific domain so try another domain or make another Cloudflare to solve the issue

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Sorry, I missed this reply, always better to create your own topic versus metooing another, those tend to get missed.

If it’s not billing related, it’s not the same problem. I did see some other issues with your account and took steps to correct them, if you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support. If you don’t see the issue, let us know here and we’ll know the steps we took were effective.