Problem with adding a domain on Cloudflare - site

[soncuesta]

What is the name of the domain?

diariodevagas.com

What is the error number?

no number

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Billing ERROR.

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

When trying to choose the Cloudflare plan, when I add the site, it issues this error. With this, I cannot add my site.

Screenshot of the error

[neiljay]

@soncuesta

When trying to choose the Cloudflare plan, when I add the site, it issues this error. With this, I cannot add my site.

Have you tried to access using different browser or using incognito mode? If the issue persists, you may need to refer to the following:

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing Subscr…

[soncuesta]

I always used the free plan, without ever using anything that was in the system.

[emanova]

The issue that caused this zone to be locked is now resolved. Let me know if you need further assistance