Problem to add domain

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

I clicked subject to a hold

and found

You’ll need to reach out to the domain owner and ask them to release the hold.

In my case we do not know which account the domain is assigned to and we need to activate the domain in this account

We also do not know where it is, nor do we know which account has the domain, that is why we investigate the problem within the company and with the client who is Honda Motos Colombia, we have the administration of the domain and everything, but how do we do it? we are blocked

If the domain contains Honda branding, try working your way up the technical management hierarchy within Honda Motors, possibly across geographical boundaries.

but in this case how can we recover control of the domain within cloudflare since we are the current administrators and we have been doing this work for 5 years and this is what is strange for us

You will need to direct that question to the owner of the Enterprise account that ordered the zone hold placed on their domain.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.