Problem synchronizing my email hosting with Outlook

My hosting tells me that it may be Cloudflare problem in your DNS area, that you are not doing DNS resolution well and that you have to bypass my mail zone and change the MX type by A. It may be that this is my problem to not be able to link my email hosting with Outlook, What if that’s how you do it? Sorry, I don’t understand much about computer science. Thank you

Any records that you’re expecting mailservers or email clients to use need to be DNS Only (grey cloud) - if they’re DNS Only then Cloudflare is no different to any other DNS provider you’d find anywhere else.

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