Problem regarding APO

Website, Application, Performance
1

What is the name of the domain?

bostame.de

What is the issue you’re encountering

Although I paid for APO it asked me to repurchase

What steps have you taken to resolve the issue?

I tried contacting Cloudflare billing services, but it does not work.

What are the steps to reproduce the issue?

Good morning. I am experiencing issues with the APO. Although I bought the APO, I could not activate it in my account; instead, it asked me to repurchase it. It was working last month, but since the 2nd of July, after Cloudflare had an account-related issue, it has not worked. Would you please have a look? Thank you, and have a good day.

2

Hey there,

Sorry to hear about this issue. If you already submitted a ticket to Billing, could you please share with us the ticket number so that we can take a look at it? You can open a ticket here: https://dash.cloudflare.com/?to=/:account/support

3

Hi @micky ,

Thank you for asking. The ticket number was [#3329779]. I have not received any solutions yet, but I saw an update today that this ticket has been migrated to Salesforce, and I should have received a new email regarding my new Case (500Nv00000BXf1FIAT), which I do not understand. Do you have a clue? Thanks in advanced.

Kind Regards,
Bayazid

4

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