Problem of adding new cloudflare as exisiting email adress is not able to track

Hello Everyone!

I am new to Cloudflare. New to website/hosting as well. I have bought Cloudflare but whenever I tried to install I am getting a message, ''Your domain is already connected to Cloudflare".

I am trying to use another email, which I may have used earlier without any knowledge, but forgot the password is not helpful. And I am sure which one I have used.

In the DNS, Cloudflare is not there. Currently, my hosting is from hosting.

How to deactivate my earlier Cloudflare, to add a new Cloudflare account.

I will be really happy if anyone helps me to resolve this. Thank you in advance.


If you have already changed the nameservers at your registrar (I’m assuming it’s a full setup) then you should be able to add the domain again on the new account after 7 or 14 days, this depends on the current state of the zone.

To avoid waiting that time you can contact support, Login to Cloudflare and then contact Cloudflare Support

They will request you to prove domain ownership and if successfully the old zone will be manually deleted.

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Hi RuiG,

Thank you so much for your reply. I have already written to cloudflare yesterday, but no response. ANy idea, how long they take to reply.

Thank you

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Hi @firan.mondal, I see your ticket with Support and the replies from the agent. Unfortunately, if Support does not show you as the zone owner, they’re unable to work with you. You’ll need to follow the advice they gave you earlier today:

If you cannot gain access to your Cloudflare account, you can always move the domains in your account to another Cloudflare account (see Support Article).

You will be able to activate the domain on a different/new account by changing the name servers at the registrar to the nameservers we will assign to the new account. We will be able to tell that you are the rightful owner of the domain, and we will activate the domain on the new account. These are the steps:

  1. Add the zone to an existing Cloudflare account or create a new Cloudflare account and add it there
  2. Change the domain name servers to the ones we assign to the new setup
  3. Once our systems recognizes that you have changed the name servers for the domain at the registrar to the ones assigned to the new account, the old setup will become inactive and the new one will be activated

Short of that and with regards to this comment:

It is worth logging into any alternative email accounts that you have and searching for Cloudflare to see if you can identify the account that owns the domain. If not, the suggestion from the agent is the only path forward.

Thank you for your response, I have got the nameserver’s details from the new Cloudflare account. Now, if I point this details to GoDaddy domain, instead of current nameservers,
will it be OK.

I have bought cloudflare plan in, but in my new Cloudflare accoung it shows FREE PLAN.

Please advise so that I I can change the nameservers.

Hi, the plan via hostinger is a partial partner setup where you do not change name servers and the partner manages your DNS records. You could use that partner plan or you can use the cloudflare plan, you do not necessarily need to decide that now.

Now, you need to get control over your domain. And, the suggestion from @RuiG is spot on to do that. Once you have control over the domain you can decide to leave it on cloudflare or you could move it to a partner account you control.

:partyparrot:, looks like you have control of the site, @firan.mondal! At this point you do not need to take any action unless you want to move the site to the plan from the partner. That is up to you, if not going to use that paid plan, make sure you’re not billed for that plan by the partner.

Great discussion around #performance here, CommunityTip - Performance 101 on YTCC. That tip goes through the various settings and links to other performance resources.

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Thank you Cloonan, for your kind help, really it helped me to resolve all the issues.

Thank you


Firan Mondal

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Fantastic, as you tune the site, post back if other questions come up.

WRT performance, I’d start by getting a sense of how the site it performing and where you may see an opportunity to optimize, this is a good place to start as is this post, Performance Tutorials - Google PageSpeed & and the sites mentioned in the post.

Thank you so mich Cloonan, Already in… based on your guidance… really appreciate, I got a lot of knowledge & all things are resolved … God bless… advanced Merry Christmas & Happy New Year​:smiling_face_with_three_hearts::smiling_face_with_three_hearts:


Firan Mondal

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Thank you Cloonan, I will go through it and will follow your advice.

Thank you so much.

I have never seen this kind of guidance n help before in where, thank you thank you


Firan Mondal

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