If you have already changed the nameservers at your registrar (I’m assuming it’s a full setup) then you should be able to add the domain again on the new account after 7 or 14 days, this depends on the current state of the zone.
Hi @firan.mondal, I see your ticket with Support and the replies from the agent. Unfortunately, if Support does not show you as the zone owner, they’re unable to work with you. You’ll need to follow the advice they gave you earlier today:
If you cannot gain access to your Cloudflare account, you can always move the domains in your account to another Cloudflare account (see Support Article).
You will be able to activate the domain on a different/new account by changing the name servers at the registrar to the nameservers we will assign to the new account. We will be able to tell that you are the rightful owner of the domain, and we will activate the domain on the new account. These are the steps:
Once our systems recognizes that you have changed the name servers for the domain at the registrar to the ones assigned to the new account, the old setup will become inactive and the new one will be activated
Short of that and with regards to this comment:
It is worth logging into any alternative email accounts that you have and searching for Cloudflare to see if you can identify the account that owns the domain. If not, the suggestion from the agent is the only path forward.
Thank you for your response, I have got the nameserver’s details from the new Cloudflare account. Now, if I point this details to GoDaddy domain, instead of current nameservers ns1.dns-parking.com ns2.dns-parking.com,
will it be OK.
I have bought cloudflare plan in hostinger.com, but in my new Cloudflare accoung it shows FREE PLAN.
Please advise so that I I can change the nameservers.
Hi, the plan via hostinger is a partial partner setup where you do not change name servers and the partner manages your DNS records. You could use that partner plan or you can use the cloudflare plan, you do not necessarily need to decide that now.
Now, you need to get control over your domain. And, the suggestion from @RuiG is spot on to do that. Once you have control over the domain you can decide to leave it on cloudflare or you could move it to a partner account you control.
, looks like you have control of the site, @firan.mondal! At this point you do not need to take any action unless you want to move the site to the plan from the partner. That is up to you, if not going to use that paid plan, make sure you’re not billed for that plan by the partner.
Thank you so mich Cloonan, Already in… based on your guidance… really appreciate, I got a lot of knowledge & all things are resolved … God bless… advanced Merry Christmas & Happy New Year:smiling_face_with_three_hearts: