Problem Loading This Website

[jared14]

I transferred a site from Shopify, added the Cloudflare DNS on Godaddy but the site loads (still with a Shopify icon next to URL) and gives me the error:
"There was a problem loading this website
Try refreshing the page.

If the site still doesn’t load, please try again in a few minutes."

Except it’s been like that for at least 3 days. I asked Shopify but they said the domain was no longer on their servers and didn’t see an issue.

[domjh]

@jared14

I asked Shopify but they said the domain was no longer on their servers and didn’t see an issue.

Shopify like to stay that but unfortunately they do tend to leave the Cloudflare configuration in place which causes issues. This explains it and how you can get it resolved.

Troubleshooting Custom Hostnames / Cloudflare for SaaS when moving provider

Background Cloudflare for SaaS is a product aimed at providers of web applications to allow the provider to use Cloudflare’s features on their customers’ custom domains. This means the provider can manage the SSL/TLS certificates, custom hostname and security and performance settings with Cloudflare. If your provider uses Cloudflare for SaaS, you will be unable to control settings like Firewall, Page Rules and SSL/TLS for the hostnames they control. What happens when you move provider? When y…

[jared14]

Thank you for response. I tried to liberate it myself by Cloudflare won’t let me update CNAME.

I’m new to Cloudflare, I really have to pay $200 month to get support? I’m not all that technical.

[domjh]

@jared14

Thank you for response. I tried to liberate it myself by Cloudflare won’t let me update CNAME.

What happens when you try? Plenty of people have had success with this tool so I imagine we should be able to help walk you through it.

@jared14

I really have to pay $200 month to get support

Absolutely not, if we can’t solve it here with Liberate the Hostname we’ll escalate it to support, you don’t need to pay.

[jared14]

I get a red error box that says "An A, AAAA, or CNAME record with that host already exists. For more details, refer to {link}

I don’t see that duplicated anywhere though in the DNS Management view

[neiljay]

@jared14

@jared14

I get a red error box that says "An A, AAAA, or CNAME record with that host already exists.

If you see this error, there obviously includes a duplicate one.

[jared14]

[matteo]

This tells us nothing, though.

What is the domain you are trying to liberate?

[jared14]

The domain is thediscipleculture dot com. To liberate it asks to replace “CNAME” but when I execute on that it provides the error that “CNAME” is already there. According to the above it is not.

[matteo]

The quote says

An A, AAAA, or CNAME […].

You have 2 A and 2 AAAA records in the list, clearly visible. Same for the www subdomain, if required.

[jared14]

Are there any instructions for to follow on which ones I should be deleting. I’m not technical and so I’m so I’m not sure what I can or should be deleting to try to free my domain.

[matteo]

…the A and AAAA records for the domains you want to free?

[jared14]

Yes, correct.

[jared14]

It is now resolved. Thank you