Problem adding website to cloudflare

Hi there,
We had a problem when adding our website in Cloudflare. When choosing the Free plan, the following message appeared:

Refer to for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)

It is currently impossible to add a domain to this account. Please help resolve this issue. Thank you

Welcome to the Cloudflare Community. :logodrop:

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here,


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Hi there,

I took a look at your issue along with the billing team, and it should now be resolved.
Further explanation on what and why was happening was sent in the ticket reply.
You can now activate the zone in Cloudflare

Take care.

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Hi there, I would like to inform that the problem is solved now.

Thank you so very much, you guys really helpful