I can’t add my card as a payment method at cloudflare. Also can’t make any payment at cloudflare.
What steps have you taken to resolve the issue?
To find if the issue caused by card or cloudflare i made a transaction at hostinger. It was successfully completed. But in terms of cloudflare, I can’t make a payment. I asked the card issuer bank, they said there are no failed request in the log against my card. So most probably I assume, cloudflare flagged my card.
Billing issues requre a Billing ticket with Support
01408312
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
The isseue can be the produced by attempting to add my card in the account’s payment method or making a payment with my card
As I have created the ticket support team will contact me, right? or will I need to follow any additional step that I’m not aware of? I’m asking this as 24 hour has already passed without any replay from support team.
After clicking on Support Portal, a page opened. Then by clicking on My Activity on that opened page, a new page opened and says, Cannot locate dashboard account
SS provided below and the url of that page says something not good. Provided below:
Sorry for the issues with that, if you don’t see tickets in your dash you can respond via email to the team and when they address the billing issue they can also correct for the error of not seeing the tickets in the dash.
