我并不会英文，只会中文
购买Pro后是否还能支持退款操作?
I don’t know English, only Chinese.
Can I still support the refund operation after purchasing Pro?
The auto-translate feature is not recognizing Chinese as a translatable language somehow (hey, @cloonan, is this expected?)
From the quote above, from Google Translate, I understand you want to request a refund after acquiring a Pro Plan. If that’s the case, you should open a support ticket, as the volunteers in this community do not have access to your account.
Go to https://support.cloudflare.com, sign in, then click on your username > My Activities & Requests > Submit a Request > Get More Help.
1 Like
貌似，获取帮助中，你们的技术人员跟我说不能退款？我套了你们的护盾之后整个网站速度特别特别的慢，特别难受所以，我不想要了
Then just stop paying next month?
Speak in English here, plz.
There can be a lotta reasons for the low speed.
In my opinion, Cloudflare might be only good for static contents caching and DNS (actually I found that their DNS is not that fast as well, at least not as good as the results from ping. Maybe they are too popular?).
The CDN can add a lot to Time To The First Byte and the loading time of the dynamic contents and the contents needing fetching from the origin, especially when the client is far away from your origin.
I believe a better solution is load balancing your site with multiple servers to make the route from your origin to the clients better.
1 Like
We actually encourage users to post in their own language. The forum has a built in translator. 
at the bottom of a post.
1 Like
Okay, but the translator lacks in the translation support for Chinese.
You should improve that if you really encourage users to do so.
This is known and the mods are aware.
cc: @cloonan
1 Like
This topic was automatically closed after 31 days. New replies are no longer allowed.