我确定我的visa卡能正常付费,并且它有足够的余额
但是当我给pro续费时出现了错误的提示:An error occurred while collecting payment. Please check your payment method or use a different one. (Code: 1211)
接着提示我付款成功,实际上并没有付款成功
I do see the most recent invoice and understand the issue. I will ask one of my billing colleagues to review this. Sorry for the issue.
I see your ticket 2488618 and the team will work with you on that ticket.
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问题依然无法得到解决
我更换了新的信用卡后出现了同样的错误 
Oh goodness, I will catch up on your ticket and the team will work with you on that. Sorry for the troubles.