Pro plan why free plan now already pay 1 year

I’ve paid for a pro plan for a year for 3 domains, it’s been running for 1 month but now it’s a free plan

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I see your ticket 3046361, can you share the name of the website that should be on pro but is showing as free? Plans are per zone (website) and I see a mix of multiple free & pro zones in your account.

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My colleague Christine provided an explanation in this ticket 3046361 on December 4th, 2023.

Kind regards,