Pro Plan has been reverted to a free plan

General Billing
1

What is the name of the domain?

garycarmell.com

What is the issue you’re encountering

Pro Plan reverted to free plan even though account is paid in full

What steps have you taken to resolve the issue?

I placed the support ticket Case: 01218808 on October 4, and still have not heard from Cloudflare other than an automatic message. We have been paying $25.00 per month for the Pro plan for garycarmell.com. The last payment went through on 9/26/2024.

On 10/03/2024, I learned that the Pro Plan had been reverted to a free plan. For some reason, there was an additional unknown charge of $5.00. I paid the additional charge of $5.00, however, the account did not revert to the Pro Plan.

Please help! Please let me know how to fix this issue and have the Pro Plan reinstated.

Billing issues requre a Billing ticket with Support

Case: 01218808

In what area can we help you?

Payment issue

2

Greetings,

Thank you for asking.

I am sorry to hear you’re experiencing such an issue.

Thank you for sharing your ticket number here with us.
I’ve escalated your case further to the team.

Kindly and patiently wait for a reply

3

This topic was automatically closed after 15 days. New replies are no longer allowed.

4

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.