Pro account changed to free account even though it was a 1 year subscription

General Billing
1

What is the name of the domain?

quantumakhyar.com

What is the issue you’re encountering

pro account changes to free

What steps have you taken to resolve the issue?

My pro account can no longer be used even though I subscribed for 1 year, it’s been more than 1 month and my pro account hasn’t been returned

Billing issues requre a Billing ticket with Support

01284544

In what area can we help you?

Payment issue

2

Thank you for providing the case 01284544. Currently, your case in our Billing team queue. You will receive updates directly through the case thread.

5

@qorihaidiralam diid you respond to the ticket with this information? I unlisted your topic as there is a lot of details I don’t think you should share in public. You can still see the topic but others cannot.

6

I have been replied to via email but it doesn’t solve the problem. My pro account hasn’t been returned yet, even though I always pay the bill, I don’t think something like this will happen again to another account, please respond to this case with all respect

7

I have been replied to via email but it doesn’t solve the problem. My pro account hasn’t been returned yet, even though I always pay the bill, I don’t think something like this will happen again to another account, please respond to this case with all respec

8

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