我英文不太好，因为错误的点击购买了Pro计划一年花了我240$

General Billing
1

What is the name of the domain?

guotaku.com

What is the issue you’re encountering

我想试用的free版本，由于我的英语不好，不小心购买了价值240美元的pro服务，因为之前买域名绑定了信用卡。

What steps have you taken to resolve the issue?

于是将降级使用free版本后，我发现我的信用卡扣款了，我很懊恼

Billing issues requre a Billing ticket with Support

发票 ID：IN-8887326

In what area can we help you?

Refunds

2

Please open a Billing support ticket for Cloudflare staff to help you with this. https://dash.cloudflare.com/?to=/:account/support

Good luck!

3

没有使用超过1小时，您们的客服人员告诉我，怎么样都不允许退款。现在我的我既没有享受到服务又承担高额费用。

4

Fees are non-refundable, according to the terms:

4.3 No Refunds

FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term. We may, in our sole discretion, provide a refund, discount, or credit (“Credits”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.

If you have already been through the Cloudflare Customer Support, and they are refusing your request for a refund, then I’m afraid, that there is nothing further that can be done from here.

The Cloudflare Community cannot help you with Billing related enquiries.

5

You should definitely be able to use what you paid for.

Check your account to see if the payment you made is in your account as a credit balance (since you downgraded the account immediately after the payment).

If it’s there, then you should be able to upgrade back to PRO, and that balance should be used. That’s how most billing systems work anyway – but with all the recent billing issues, there’s also the possibility (however slight) that you may be charged a second time.

@DarkDeviL Any thoughts?

6

If a credit balance has been applied to the account, last I was aware of, it should be available here:

→ https://dash.cloudflare.com/?to=/:account/billing/payment-info

If we take an example that you currently have a credit balance of $239.57 on your account, the procedure would be:

  1. Create your desired plan (e.g. Pro, $240) right now.

  2. You will be charged the full price for the plan (e.g. Pro, $240) right now.

  3. At the next time you need to make a payment, you will be charged the price of the plan (e.g. Pro, $240), but minus the $239.57 you have on your account, so in total you would be charged $0.43 here.

8

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