Pritvate email configuration issue

Website, Application, Performance Registrar
1

Good evening,
I bought a domain for an online store from namecheap, but the third party e-commerce store forces me to use Cloudflare nameserver for my domain, as the following:
My domain: cinder.store
Used nameserver:

  1. donald.ns.cloudflare.com
  2. leia.ns.cloudflare.com

The issue is that when I bought a private email from namecheap, its not working since I’m using the nameserver of Cloudflare, I can sent an email but I can’t receive any, and when I try to send a test email from my personal email I get error massage:
Screenshot_5

how can I set up my private email to work?
Thank you

2

Your MX records are in place, so email should arrive at your mail host

nslookup -type=mx cinder.store donald.ns.cloudflare.com
Server:  donald.ns.cloudflare.com
Address:  108.162.193.158

cinder.store    MX preference = 10, mail exchanger = mx1.privateemail.com
cinder.store    MX preference = 10, mail exchanger = eforward3.registrar-servers.com
cinder.store    MX preference = 10, mail exchanger = eforward2.registrar-servers.com
cinder.store    MX preference = 10, mail exchanger = eforward1.registrar-servers.com
cinder.store    MX preference = 15, mail exchanger = eforward4.registrar-servers.com
cinder.store    MX preference = 20, mail exchanger = eforward5.registrar-servers.com

If it does not you’d need to contact your mail host for more information. Also provide them with the additional information mentioned in your screenshot.

All I could comment on it, is that it seems off that you have a privateemail entry and the forwarding ones. Maybe your MX records are wrong, but that’s also something to clarify with your host and not Cloudflare related.

1 Like
3

I use Private Email from NameCheap on few of my Websites.
NameCheap provides step-by-step instructions how to setup them for DNS.

Regarding e-mail forwarders, check your settings in your NameCheap account dashboard for your domain.

Kindly may I suggest to take a look on my detailed post below regarding how to setup DNS to use NameCheap Private e-mail on Cloudflare:

4

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