Pritvate email configuration issue

Good evening,
I bought a domain for an online store from namecheap, but the third party e-commerce store forces me to use cloudflare nameserver for my domain, as the following:
My domain:
Used nameserver:


The issue is that when I bought a private email from namecheap, its not working since I’m using the nameserver of cloudflare, I can sent an email but I can’t receive any, and when I try to send a test email from my personal email I get error massage:

how can I set up my private email to work?
Thank you

Your MX records are in place, so email should arrive at your mail host

nslookup -type=mx
Address:    MX preference = 10, mail exchanger =    MX preference = 10, mail exchanger =    MX preference = 10, mail exchanger =    MX preference = 10, mail exchanger =    MX preference = 15, mail exchanger =    MX preference = 20, mail exchanger =

If it does not you’d need to contact your mail host for more information. Also provide them with the additional information mentioned in your screenshot.

All I could comment on it, is that it seems off that you have a privateemail entry and the forwarding ones. Maybe your MX records are wrong, but that’s also something to clarify with your host and not Cloudflare related.

1 Like

I use Private Email from NameCheap on few of my Websites.
NameCheap provides step-by-step instructions how to setup them for DNS.

Regarding e-mail forwarders, check your settings in your NameCheap account dashboard for your domain.

Kindly may I suggest to take a look on my detailed post below regarding how to setup DNS to use NameCheap Private e-mail on Cloudflare:

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