Alas, fear not, that ship has sailed.
We’ve purchased a new domain elsewhere, and opened up a new Office 365 account elsewhere, and have declared the old domain and all of the information within it a casualty of identity theft which CloudFlare has helped to propagate.
Please do not make excuses for CloudFlare’s lack of attention to this. The owner of the domain is not tech savvy and why they relied on me to come through on this. But CloudFlare tied my hands. My client does not know how or what to communicate to the support group, they don’t know the terms, the functionality of what it is CloudFlare even does for her. It frankly needed to be a 10-20 minutes phone conference call between me, the owner, and support. It would have solved everything in short time and I wouldn’t be on my soap box now.
There is no repair of the relationship of my customer (who IS the true owner) and the fraudulent ethically challenged and morally corrupt previous provider that chose to hold the domain hostage. Karma is a bitch, and that company clearly cannot survive if this is how they do business. Their business cannot implode fast enough in my opinion. But the fact that CloudFlare would side with them, the bad guys, and not provide a way to properly work the problem with us instead of putting up the strongarm and shunning the good guys.
EVERY ONE of your clients, no matter how small, should be viewed as you Enterprise client. That’s how I treat all my customers. I feel that this whole issue would have been solved quickly and to YOUR satisfaction if you just had a bloody phone number to call and people to talk to. Questions to the owner could have been asked and answered, facts taken and evaluated and resolved, if the owner, I, and support could have just spoken … on a phone call… like people do. Instead CloudFlare hides behind the disjointed and unattached and slow moving and impersonal method of only phone support. CloudFlare is like a millennial child who refuses to pick up a phone and talk to people, instead of hiding behind the social media tools that have driven this country to the brink of bipolar dis-functionality.
From now on, I will always denounce the use of CloudFlare to my vast number of clientele. You have not shown me to be a trustworthy provider. I will blog about this. I have contacted a number of entities that deal with providing information about company antics, and they are not favorable. Sure it may do nothing, but if I can save ONE person from making the uninformed decision to use CloudFlare for any reason, my work is done.
You could have saved everyone time and money and business continuity if you had worked with us. Instead you worked against us. If you aren’t with us, you were obviously with them, the identity thrives, the hackers. That’s how you have shown your loyalty in this instance.
You can defend CloudFlare, but it doesn’t make our position any less valid. CloudFlare, Huge Fail.