"Please wait" message showing when trying to share URL

Hi CF Community,

We’ve stumbled onto a strange bug and cannot figure it out. We’ve setup OpenGraph and Schema information on our website to ensure that it supports Rich Text formatting when users share pages from our site.

If you copy and paste the following URL via Whatsapp (desktop app), it returns a message saying “Please wait… | Cloudflare” (–> instead of showing the proper rich text format, i.e. picture, page title and description as it does below):

Does anyone know what’s causing this and how we might be able to fix it?

Many thanks in advance.

I assume you are referring to requests performed by Whatsapp in order to display the content in their application, right?

If so, you’ll have something configured which challenges these requests. This could be either an explicit configuration on your side or something implicit via your security level.

You best check the firewall event log on Cloudflare to check what exactly challenged the requests. Then you can adjust your configuration accordingly.

Hi Sandro,

Many thanks for the swift response. We recently activated CF’s Super Bot Fight Mode and think that disabling this has now resolved the issue.

Will keep an eye on it and let you know if the problem persists.

Thanks again & best regards.

There have been quite a few reports in this context and that might very well be why you are receiving the challenges, though the event log should still show that.

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