Please manually approve my domain transfer

This is the request I sent to your support team, regarding a domain I am transfering out from CF.

If approval for domain transfer out takes the full 5 days, the renewal may expire. tracman.org is set to expire Feb 1, which is the end of the “up to five days” that CF has to approve the renewal. Considering timezones, it might be too late.

Could CF expedite the request by approving it manually? I just want to make sure it arrives at the new registrar in time to pay the renewal fee.

Your support team didn’t even read the ticket before sending back this frustratingly irrelevant canned response.

Thank you for contacting Cloudflare Registrar Support.

Cloudflare Registrar enrolls your domain to Auto Renew by default. Unlike other registrars, your domain will only renew at the list price set by the registry.

You can disable or enable Auto Renew at any time.

If you disable Auto Renew, your domain will not renew upon expiration. You can continue to keep your domain registered with Cloudflare for the time remaining on the expiration.

If you decide you want to keep the domain, you need to enable Auto Renew at least 10 days before expiration date or manually renew the domain or manually renew it before the Redemption Grace Period ends (30 days after your domain expired).

Cloudflare automatically attempts to renew domains 30 days prior to the expiration date when Auto Renew is enabled. If the automatic renewal fails, you are notified via email. Cloudflare makes two additional attempts to process the renewal. If all attempts fail, the customer must manually renew the domain.

Please let us know if you have any further questions or issues by replying to this e-mail or ticket.

I did, of course, but have not heard back yet. The domain is expiring tomorrow. Please manually approve the transfer so I have time to pay the renewal at my next registrar.

THANK YOU.

Please post the ticket number so we can escalate it.

2362994

I’ve added that ticket to the escalation queue.

Thanks! The domain was transferred and renewed. :+1:

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