Please help me in my website all things stops at very important time

Website, Application, Performance
1

What is the name of the domain?

salagado.com

What is the error number?

1014

What is the error message?

CNAME Cross-User Banned

What is the issue you’re encountering

my domain and website not working

What steps have you taken to resolve the issue?

trying to reach support team

Screenshot of the error

Screenshot 2024-09-02 at 10.48.30 PM.png
Screenshot 2024-09-02 at 10.48.30 PM.png3024×1964 386 KB

2

Did you review the guide below on resolving this error 1014?

https://developers.cloudflare.com/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-1xxx-errors/#error-1014-cname-cross-user-banned

Resolution:

  • To allow CNAME record resolution to a domain in a different Cloudflare account, the domain owner of the CNAME target must use Cloudflare for SaaS.

  • To allow connecting to a R2 bucket with a custom domain, disable the zone hold feature on the custom domain target zone to resolve the 1014 error.

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