Please help me deleting an account

What is the name of the domain?

I haven’t signed up a domain

What is the issue you’re encountering

I can’t delete my account I signed in with google

What steps have you taken to resolve the issue?

I can’t delete my account I signed in with google, when I try to delete the user it asks me for a password, and I wrote the password of my google account and it said the password is incorrect. I need to delete my account for creating a new one with the same email address but a different password to share it with my developer.

Screenshot of the error

Screenshot 2025-05-30 at 11.35.51 a.m..png

Hi Esteban,

Thank you for reaching out to Cloudflare.

Since your account was created using Google Sign-In there is no standalone password set for your account. That’s why entering your Google password during the account deletion step results in an error as Cloudflare is actually looking for a Cloudflare-specific password, which in this case does not exist.

Here is how you should follow:

To proceed with deleting your account, you will need to set a password first.

  1. Log into Cloudflare as usual using Google.
  2. Go to (Connect, protect, and build everywhere | Cloudflare)
  3. Under Login details, click Change Password
  4. It will prompt you to set a password (since there isn’t one yet)
  5. Once you have set a password, try deleting your account again using this new password.

After that, you will be able to delete your account and re-create it using the same email address but this time with a manual login method that you can share securely with your developer.

Let me know if there is anything that’s unclear or if you would like me to walk through it with you!

Kindly,
HS

Hi I’m sorry, there’s no option to set a password it actually says to change my password but there is no password since I’m using Google Sign-In

1 Like

Hi, I have the same issue - when I want to get the Cloudflare-specific password there is only option to change password. But that option asks me for the old password.

Is there a way how to reset password maybe through email link?

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