Please help! Google Workspace CNAME record will not resolve

[leviwanyoike]

I bought a domain Mankala.energy via Namecheap and pointed it to Cloudflare, and then added it to Google Workspace but I can’t get it verified and it’s been over 48hrs. I’ve added the DNS records twice with no luck.

[leviwanyoike]

What is the name of the domain?

Mankala.enrgy

What is the issue you’re encountering

CNAME records won’t resolve

What steps have you taken to resolve the issue?

I have entered TXT and CNAME records provided by Google

What feature, service or problem is this related to?

DNS not responding/updating

[GeorgeAppiah]

Ensure the CNAME record is set to DNS Only

If that doesn’t work, share screenshots of both the Google Workspace with the records and your Cloudflare DN page so we can take a look.

[leviwanyoike]

Thank you George.

I’m new to the community so I’m not allowed to attach any media on posts or replies, but here’s what it looks like;

Google Workspace verification codes;
Name: o6h44jq7pju7
Value: gv-cxyvua6r2i5v4z.dv.googlehosted.com

Cloudflare record:
Name: o6h44jq7pju7
Value: gv-cxyvua6r2i5v4z.dv.googlehosted.com
TTL: Auto
Set to DNS Only

[leviwanyoike]

[leviwanyoike]

[sdayman]

That value resolves exactly as entered:

Are you sure you have the correct domain set up at Google? You typo’d it in your post:

@leviwanyoike

Mankala.enrgy

[leviwanyoike]

That was a typo on the post. The domain is mankala.energy and I have in fact already created the email accounts.

[leviwanyoike]

I am now a bit lost. Where could the conflict be if the value is correct?

[sdayman]

@leviwanyoike

Where could the conflict be if the value is correct?

You’d have to ask Google. We have the evidence that what they’ve asked you to do is in place. Now you have to find out from Google why it’s not detected.

[leviwanyoike]

There’s no way of contacting Google, not even via the admin console. I’ve been on this for over 24hrs now and this forum is the first and only ray of light so far.

[leviwanyoike]

Solved. Thank you!

[zakri]

Upon checking, the MX record for domain mankala.energy is successfully resolving to its target destination as below:

dig mx Mankala.energy +short
10 smtp.google.com.

You can use third-party tool here to verify: DNS Propagation Checker - Global DNS Testing Tool