Please contact support if using a multi-user organization. (Code: 1010)

Hi guys

This is the error I’m getting when I go to the site.

This site can’t provide a secure connection

fgx.co.za uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH

I’m unable to generate an origin certificate:

I’m getting some very confusing stats from Cloudflare;

So I’m really confused, and while the confusion reigns, the site is down… :frowning:

Please can someone advise?

It looks to me like you just added your site to Cloudflare, so you probably checked while a certificate was still being issued. The CT logs show Cloudflare starting to generate a certificate for your site yesterday at 2020-06-09 18:16:31 UTC (https://crt.sh/?q=fgx.co.za). In the few minutes I have being looking a new pair of precertificates have appeared, so perhaps you turned a few things off and on (like SSL Mode and/or Universal SSL) while waiting for the certs to be issued.

I can see a valid certificate for your domain being returned by Cloudflares edge now, so can you confirm that this issue is gone away?

On the Edge Certificates page of the dashboard (https://dash.cloudflare.com/?to=/:account/:zone/ssl-tls/edge-certificates) do you see a certificate “Active” for your domain.

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