Playe infinite loading

We have some users that are reporting that some videos don’t load.

We use the Manifest URL to load the video in VideoJS.
We tried with our customers to provide direct urls to the video:{uid}

But also in this case the issue is present.

In this last instance we found out that the issue is with WIND ISP in Italy.
User is connected with both WiFi and LTE (Same ISP) and is located in Bologna, IT.

Channgin ISP it works. So I’m assming something is wrong with the peering.
I can provide timestamps to search in logs, IP and the resource ID/IDs that are having issues.