Pinging my website reveals the web host IP, not Cloudflare's. We're completely naked online!


#1

My Cloudflare DNS records show that I’m set up for Cloudflare, as well as being assigned two Cloudflare nameservers, however I pinged my website and it points to the web host IP, not Cloudflare. This makes us open to DDOS attacks. How do I fix this before it becomes a major issue?


#2

There’s something wrong with the setup. Are you sure those Cloudflare DNS records are set to :orange:?

How long ago did you set this up? It could be a DNS propagation delay.


#3

Yes, all of the cloud icons are orange.

It was set up almost 2 months ago, but 2 days ago we migrated to a new server. DNS propagation should be finished by now, as it should only take 0-12 hours.


#4

As long as it’s :orange:, it should stay hidden. Since you most likely don’t want to reveal your domain, you’re going to have to contact Support and get their say on what’s going on: support AT cloudflare DOT com


#5

Can you post a screen shot of your DNS settings? But blur the sensitive information if you’d like. Sorta like the attached. Do you have any wildcard entries?


#6

Hi guys, problem solved. The host, which incidentally controls the domain registrar, failed to set up the nameservers on their end. When contacted, they said it was a CF issue, when it clearly wasn’t.