Phishing error

General
1

What is the name of the domain?

Ourluminouslife.com

What is the error number?

91C4AB73C46EB66

What is the error message?

Suspected phishing

What is the issue you’re encountering

When typing into browser window without the WWW, error message

What steps have you taken to resolve the issue?

Issue with Root Domain Showing Phishing Alert After Connecting to Kajabi

Hi everyone,

I’m having an issue with my domain ourluminouslife.com, which is purchased through GoDaddy, and I would appreciate any help in resolving this.

Setup Details:
• My website is fully built on Kajabi.
• I followed Kajabi’s instructions to connect my custom domain by updating my nameservers, which they provided, to Cloudflare.
• My site www.ourluminouslife.com is set to show My Kajabi site (ourluminouslife.mykajabi.com).
• The www. version of my site works fine, has an SSL certificate, and displays as secure with the lock icon.

The Issue:
• When I enter ourluminouslife.com (without “www”), I get a phishing alert in Firefox, Safari, and Edge.
• On Firefox, it shows as unsecure (no HTTPS).
• On Safari, it does show https://ourluminouslife.com, but it still throws a phishing warning.
• I’ve checked multiple blocklists, and my domain is not flagged anywhere for phishing or security issues.
• Kajabi has been unable to resolve this issue, despite multiple attempts at troubleshooting.

What I’ve Tried:
• I attempted to create a redirect for the root domain to point to www.ourluminouslife.com, but this broke the nameservers with Kajabi, so I had to revert it.
• I do not have a personal Cloudflare account. Since Kajabi provides the nameservers, the domain is effectively managed through Cloudflare via Kajabi.

Seeking Help:
• Has anyone encountered this issue when using Kajabi + Cloudflare-managed nameservers?
• Is there a way to properly redirect the root domain without breaking the connection?
• Could this be an SSL mismatch issue or a Cloudflare security setting that Kajabi needs to configure on their end?
• How can I remove the phishing alert for the root domain when I am not actually on any blocklists?

I’ve spent hours trying to figure this out, and Kajabi doesn’t seem to have a solution. Any insights would be greatly appreciated!

2

Sorry for the issues, as they are managing the site for you they ought to have a solution. Yes, you can set up a redirect from example.com to www.example.com, but they’d need to do that for you.

3

Thank you. Unfortunately, Kajabi is not being helpful in this scenario.

4

That domain looks to have been flagged by several services:
https://www.virustotal.com/gui/url/35805b0b3743613f632e33f51514d81286cc3b092a0037d3b38ceb9bc6f188d1

5

Thank you for sending this. I will investigate this further as it’s certainly a surprise

6

Any guidance on how to address these? Thanks in advance