You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page. (Code: 1323)
What is the issue you’re encountering
If I try to add a new domain or change the subscription level of an already added domain I get the error and I cannot change the subscription level.
What steps have you taken to resolve the issue?
I have
checked the invoices and billing 100+ times, I have no unpaid invoices. Even on the API none shows.
created tickets on the support pages
written emails including screen shots, screen recordings, HAR file and anything the support asked for.
Billing issues requre a Billing ticket with Support
01055452
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
Add a new domain, try and select a subscription plan.
Or
Try to change the subscription plan of a domain
As this is a billing related issue, we are not able to provide assistance on Community. I see that the ticket you raised is currently being attended by our Billing Team, and awaiting your response. Do communicate with them through the ticket.
Yes, it is a billing issue, however the issue that there is no invoice and the same “unpaid invoice” appears even when trying to add one of the affected domains to a newly created account is a system problem.
And if you actually read what’s up here, there is a ticket. Just no communication from Cloudflare. Seems like you read this the same ways as support read the ticket.
Sorry this has been an ongoing issue for you, our billing team has just reached out in the case with a solution. Please reply there if you have any additional questions or concerns.
