Persistent 1323 error and no response from support

General Billing
1

What is the name of the domain?

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page. (Code: 1323)

What is the issue you’re encountering

If I try to add a new domain or change the subscription level of an already added domain I get the error and I cannot change the subscription level.

What steps have you taken to resolve the issue?

I have

  • checked the invoices and billing 100+ times, I have no unpaid invoices. Even on the API none shows.
  • created tickets on the support pages
  • written emails including screen shots, screen recordings, HAR file and anything the support asked for.

Billing issues requre a Billing ticket with Support

01055452

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

Add a new domain, try and select a subscription plan.
Or
Try to change the subscription plan of a domain

Screenshot of the error

screenshot.jpg
screenshot.jpg2951×1715 427 KB

2

Hello,

As this is a billing related issue, we are not able to provide assistance on Community. I see that the ticket you raised is currently being attended by our Billing Team, and awaiting your response. Do communicate with them through the ticket.

3

Yes, it is a billing issue, however the issue that there is no invoice and the same “unpaid invoice” appears even when trying to add one of the affected domains to a newly created account is a system problem.

And if you actually read what’s up here, there is a ticket. Just no communication from Cloudflare. Seems like you read this the same ways as support read the ticket.