It looks like the tickets we submit from our Pro plan are not being created or properly delegated. We’ve sent multiple tickets over the past few months, none of which have gotten a reply. The “My Cases” page is empty. Following the link received in the “Thank you for contacting” email takes you to a page that never loads.
Here are some ticket ids for reference:
01130615 - Submitted in September
01324882 - Submitted in December
01338508 - Submitted today
Sorry, the cases are being created, but due to a known issue they are not showing on your dashboard. You can communicate with the team via email, no more tickets are necessary, I will flag these for the team.
Can you elaborate on the issues you’re facing (aside from not seeing tickets) as we may be able to assist here before Support replies to your tickets. Sorry for the delays
Thank you!
The main issue is that load balancer health checks do not seem to happen over HTTP/2 even though HTTP/2 to Origin is enabled. We’ve been migrating some of our endpoints to be HTTP/2 only but the health checks happen over HTTP/1.1 and therefore fail.
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