I received an email to renew my universal certificate via CNAME. Clicking on the link to activate the following error appears: An error occurred while attempting to validate your domain. Please try again later or contact support for assistance.
My website is hosted on Hostinger and I have already entered the requested CNAME entry in the email.
Is there somewhere on Cloudflare where I can ask for a new link to verify the CNAME entry?
If anyone can help I would be grateful. The certificate expires today (22/04/2022).
Have you tried setting the CNAME record to DNS Only?
Good night sdayman
I just put the CNAME in the hostinger and click on the link sent by email.
That domain is not currently using Cloudflare. It is using Hostinger DNS and points to a Hostinger webserver. Since the site is not using Cloudflare, that certificate is not in use.
That CNAME record is also not resolving:
% dig CNAME _ca3-26e434964ab843c699586835f616.maodevacadescontos.com.br | grep ANSWER
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
Have you asked Hostinger for assistance with this DNS record?
I contacted an agent yesterday, but he was unable to resolve the issue. I will contact Hostinger again.
Thank you so much sdayman
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