Pending validation CNAME

Good Morning

I received an email to renew my universal certificate via CNAME. Clicking on the link to activate the following error appears: An error occurred while attempting to validate your domain. Please try again later or contact support for assistance.

My website is hosted on Hostinger and I have already entered the requested CNAME entry in the email.

Is there somewhere on Cloudflare where I can ask for a new link to verify the CNAME entry?

If anyone can help I would be grateful. The certificate expires today (22/04/2022).

Have you tried setting the CNAME record to :grey: DNS Only?

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Good night sdayman

I just put the CNAME in the hostinger and click on the link sent by email.

What’s the domain?

That domain is not currently using Cloudflare. It is using Hostinger DNS and points to a Hostinger webserver. Since the site is not using Cloudflare, that certificate is not in use.

That CNAME record is also not resolving:

% dig CNAME _ca3-26e434964ab843c699586835f616.maodevacadescontos.com.br | grep ANSWER
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

Have you asked Hostinger for assistance with this DNS record?

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I contacted an agent yesterday, but he was unable to resolve the issue. I will contact Hostinger again.

Thank you so much sdayman

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