Pending NameServer Stuck For Days


#1

I have a domain that has been stuck with the pending nameserver message for several days. Here’s the headscratcher … CloudFlare is my registrar. The DNS is disabled … etc … Any advice would be appreciated. I have contacted support about this. However, I haven’t received a response.


#2

Very odd, I recommend making a support request https://support.cloudflare.com/hc/en-us/requests/new


#3

What’s the domain?


#4

klbwd.com


#5

Hi @kevin25, I see your tickets and the replies from support. Whois sees the change of the name servers and I see support pushed through a request as well, suspect it’s a matter of time but I cc’d myself on the ticket for updates. I combined your tickets into 1641687.


#6

2 hrs later still nothing …


#7

Are you sure you entered the correct NS?

I see candy.ns.cloudflare.com and lou.ns.cloudflare.com from Cloudflare and you have entered amir.ns.cloudflare.com and mimi.ns.cloudflare.com at the registrar’s side.


#8

CloudFlare is the registrar … I


#9

Oh, I see… Then I would call @SamRhea, we may have seen such an issue before.


#10

thanks! Do you have a support ticket open? We’ve seen losing registrars change the nameservers during the transfer so that, when they show up to Cloudflare Registrar, they’re using parked nameservers.


#11

In this case it seems they are different Cloudflare NS…

Ticket number should be this.


#12

Yes I do #1641687)

Thank You


#13

Correct … that’s the ticket …


#14

Thank you!


closed #15

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