Pending Issuance Error

Hi,

I’m getting a Pending Issuance (Error) message on my domain greenteaormatcha.com.

The error message is invalid_request: common_name does not match any approved base domain

I’ve tried to disable and re-enable Universal SSL but no luck.

2 Likes

I guess you have registered your domain in 2018 from and right now your current registrar is Cloudflare, I have checked that you are using the correct Cloudflare nameservers.
Can you share a screenshot of your nameservers and DNS .
Secondly share a screenshot of the SSL page in cloudflare

Yes, I moved the domain to Cloudflare.



Looking into your issue…

Thank you for your help

You currently have a security issue.

2 Likes

There is a CNAME in your DNS
It is - NAME >> greenteaormatcha.com
and Content >> metaphysical-durian-kb6i5jc…

delete that CNAME record and wait for 5 mins to propogate

Trying this now

You currently have a security issue.

@sandro Thanks for the link. I’ve tried changing the encryption mode before but no luck. I’ll try @CreatorRevealed suggestion first

that’s ok @swsalim
u have to enable full SSL (strict) also .

Ah okay, I’ve set the mode to Full (strict)

@CreatorRevealed removing the mentioned DNS record didn’t help. Not seeing any changes.

Any thoughts?

i am getting same error any help ?

1 Like

me too.
I’m having the same problem with the same error.

ss1259

1 Like

@jp-user yep that’s the same error I have. No luck so far.

2 Likes

I share the same problem.

Hi everyone,

I do seem to be able to replicate this issue and I’m escalating it to Support. Let us know if your certificates issue successfully.

i am getting pending issuance error any help?

me too.
ss1259
I’m having the same problem with the same error.

Hi there,

A few users have reported this and it’s been escalated to Support.