Pending Issuance Error on NOMPCo.com

Website, Application, Performance Security
1

Answer these questions to help the Community help you with Security questions.

What is the domain name?
NOMPCo {dot} com

Have you searched for an answer?
Yes.

Please share your search results url:
pending-issuance-error/330114

When you tested your domain using the [Cloudflare Diagnostic Center], what were the results?

Check for redirect loops

Does the request result in a redirect loop?

Request Failed

Error

Description

request_failed

Your request failed because the web server did not respond.

Check the HTTPS status

Does the site respond with a succesful HTTPS status?

Request Failed

Error

Description

request_failed

Your request failed because the web server did not respond.

Check if redirecting unencrypted HTTP traffic works

Does the website redirect unencrypted traffic from HTTP to HTTPS?

Request Failed

Error

Description

request_failed

Your request failed because the web server did not respond.

Check the status of encrypted traffic

How well does the website support encryption via an SSL/TLS certificate?

Error Found

Error

Description

handshake_failure

Cloudflare had a problem attempting to connect to the site.

Check the site for mixed content

Does the website mix encrypted and non-encrypted content?

Request Failed

Error

Description

request_failed

Your request failed because the site’s web server did not respond.

Check site speed (TTFB)

How fast is the page response time?

Request Failed

Error

Description

request_failed

Your request failed because the web server did not respond.

Describe the issue you are having:
Unable to access NOMPCo {dot} com via any browser.
“Cannot establish a secure connection to the server.”

What error message or number are you receiving?
I am not receiving an error number. The error messages above were returned upon testing.

What steps have you taken to resolve the issue?

  1. Checking HTTPS settings.
  2. Purged Cache.
  3. Waited 30 minutes to see if the servers would refresh.

Was the site working with SSL prior to adding it to Cloudflare?
Yes. I inadvertently changed a setting which caused this problem. However, I cannot figure out how to get back.

What are the steps to reproduce the error:

  1. Visiting NOMPCo {dot} com returns the error.

Have you tried from another browser and/or incognito mode?
Tried both methods and still same issue.

Please attach a screenshot of the error:

PENDING ISSUANCE ERROR
PENDING ISSUANCE ERROR2134×1258 226 KB

1 Like
2

Kindly raise a support ticket so that we can escalate it accordingly.

3

Have you tried disabling and enabling Universal SSL to see if this issue goes away?

4

I have toggled Universal SSL several times. Will not resolve the issue.
I have raised a support ticket by emailing Support, however, the bot closes the ticket immediately because this is a free account.
Website has been down for several days.

5

The domain currently points straight to GoDaddy and Cloudflare is not involved.
.

1 Like
6

The reason the domain points to GoDaddy – NOW – is because my site has been down for three days. I am trying to get back online, so I cut Cloudflare off.
Anyone with experience know if I can just delete the whole domain off of Cloudflare and rebuild it?
Will that work?

7

Your certificate won’t issue if your site doesn’t point to Cloudflare as they can’t do the cert verification. Your site currently shows a GoDaddy default page, is that what should be there?

8

Does anyone with experience know if I just nuke the domain on CF, and then add it again, this will fix the problem?

9

What is the ticket number you received?

Are you seeing a cipher mismatch error?

What setting?

Can you disable it for a hour? I see a lot of quick toggles. When you turn off ssl we go through a process of removing certificates, when you enable it we provision new certificates. Those processes take some time.

You have a setting for Full (strict) which is great, that is the best tls/ssl setting to use. Do you have a valid ssl certificate on your origin server to support this setting? Is that the setting you changed?

Fantastic input and spot-on @domjh thank you! +1 nameservers are a bit of a mess atm

I’d defer to @domjh and @AnjanaM but no, nuking is never a good idea.

1 Like
10

Going to turn-off Universal SSL for the day and see if that fixes the issue.
As to the bot who keeps telling me to ‘raise a ticket’, emailing Support {at} Cloudflare only works for subscription accounts.

11

:thinking: it sent you a reply, I think it is working as expected

2499973 is your ticket number

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