I requested the Cloudflare’s PCI DSS AoC which I require for the annual PCI DSS audit; ticket 1841346. My previous similar request back in 2018 was processed smoothly without complications. This time I was requested to sign NDA, which I objected, and now for two days Cloudflare Support simply does not respond to my messages. Great experience, no kidding.
Now, if PCI DSS is confidential - NDA prevents me from sharing it with our QSA who’s doing the audit. If it’s not confidential (and it’s the case with 100% of our other providers!) - why on earth I’m asked to sign NDA???
I’m disappointed; Cloudflare should do better than that. People at support should apply some intelligence.