Payment problems

General Billing
1

I have tried multiple times to upgrade my plan to PRO. It says you have successfully changed your plan.
But when i refresh my page. It again shows FREE Plan.

I get an email every time i change plan.

We were unable to complete the purchase, change, or cancellation of your Cloudflare subscription for .
For additional assistance,refer to https://dash.cloudflare.com/?to=/:account/support

2

What is the domain (zone) you are trying to upgrade?

1 Like
5

Thank you @hok6627 can you please submit a new support request from the email address you used to register your Cloudflare account. You should open a ticket directly through the Cloudflare dashboard following these steps:

  1. Log in to your Cloudflare account and click on “Support” in the top right corner, from the drop down select Help Center.
  2. Click on your name in the top right corner, and in the drop down menu select “My activities” where you will see your existing requests.
  3. Scroll to the bottom of the “My Requests” page and click “Submit a request”.

Please post the ticket number here. Sorry for the issues you’re facing.

1 Like
6

Ticket ID: 2694245

1 Like
7

Thank you, I have flagged your post for the attention of my #general:billing colleagues

1 Like
8

thanks for helping me

2 Likes
10

The problem has been resolved today. Payment successful Cloudflare…

An error caused by Cloudflare…
The solution is to wait and retry payment after 24 hours…

is over

11

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