Can confirm this is an issue for me too. I’ve tried multiple devices, multiple network locations, etc.
Cloudflare needs to fix this issue ASAP because customers are not going to wait around forever.
My advice is to give your money to another company.
I’ve never known a business to have global, widespread billing outages for new customers and NOT have it resolve it within mere hours. Do they just not want money?
If they are this slow with P1 billing support, it doesn’t bode well for the rest of the service quality. It has really turned us away from Cloudflare and I am in the process of migrating our business to another CSP.
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What is your ticket number?
You’ll need to follow these directions here, Billing, Plans & Subscription Questions
What is the name of the domain?
N/A - see ticket
What is the issue you’re encountering
Unable to purchase any Cloudflare services. Cannot add any payment method.
Billing issues requre a Billing ticket with Support
01362138
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
Add a payment method
01362138
I’ve also followed those directions you linked and they did not help. I do not have an existing invoice to pay - I am a new customer just simply trying to pay for services.
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All of the same issues as the post linked in Can’t add Payment method to the account - #7 by alvaro.megias
Can someone at Cloudflare just recognise that this is a global issue already and appropriately deal with it?
This is account specific.
The same payment information entered on a brand new Cloudflare account has worked fine.
Please look into my specific account, which is a very old account.
It has been and has been going on for a while, Cloudflare Status - Billing Subscription Update and Invoice Issues. I flagged your ticket for my colleagues in Support, we don’t have visibility into billing issues and need that team to assist us.
Based on what I can see for your account (Billing & Support have greater visibility) I cannot see that anything is obviously amiss. Nonetheless, I took steps that I can take (ones I normally that are normally associated with fixing permission issues) hoping that may have an affect. I am not optimistic that will have an effect, but can you try again from incognito mode (or after clearing cache) and let us know if you’re able to add a form of payment?
Sorry for the ongoing issues with this.
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Seems like whatever you did might’ve fixed it. I’ve now got billing details added. Thanks for your help.
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Wow, that is the best news I’ve had in a long time and I really appreciate the confirmation. Let us know if anything else comes up and very sorry for the long delay.
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Absolutely, and apologies for my earlier frustrations – the canned email responses were apparently getting to me 
Appreciate your help again. Take care.
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This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.
Sorry for the issues, my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.