Payment link is expired

General Billing
1

What is the name of the domain?

What is the error message?

payment link is expired

What is the issue you’re encountering

Payment link in the invoice got expired

What steps have you taken to resolve the issue?

I have contacted support but no reply yet

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Hi,
The Payment link in the invoice is expired. I need the new payment link to pay invoice. I contacted the support but there is no reponse.

2

What is your ticket number with Support?

3

There is no ticket number. Below is the message i got. My mail id is [email protected]

" Hi there,

Thank you for your continued patience as we look into billing cases.

In order to pay any amount due / unpaid invoice, please follow the steps below:

  1. Login to your Cloudflare account
  2. Click on your icon in the top-right corner
  3. Go to Billing
  4. Click on the Unpaid invoice.
  5. Once the invoice is opened, click on the Pay Online link

From there you will be redirected to our system to proceed with payment.

If you are still experiencing this issue, can you reply back with a screenshot of the error and steps for us to replicate this error? This will allow us to follow-up with you more quickly.

If you are no longer experiencing this error or this issue is resolved, you don’t need to do anything, and this case will be closed automatically in 3 days.

-By visiting the Cloudflare Help Center. There you will find our most frequently asked questions, steps to issue resolution, and more! Check us out at: https://support.cloudflare.com/hc/en-us

I will mark this as pending for now, but let us know if you have any further questions or issues by replying to this email.

Kind regards,"

5

Hi @iinstmania,

Thank you for raising this issue.

I believe you are referring to the case 01041289.

Since we can only provide assistance to billing related issues via ticket I have replied to you in the ticket.

I hope that helps, but please let us know if you need further assistance.

I wish you a great day.

6

Hi,

thank you. I have paid invoice but its still showing this error "“You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page. (Code: 1323)”

7

If you can find the email mentioning 01041289, you can respond to the ticket via email and let the engineer know you are still encountering the issue?

8

okay i have replied to the ticket

1 Like
9

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

10

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.