What is the name of the domain?
Global Account
What is the issue you’re encountering
I can’t seem to pay the online invoice via the Pay online link. It leads to an expired stripe invoice. I contacted Cloudflare support, but they probably ghosted me
What steps have you taken to resolve the issue?
I opened up a ticket with support on the 16th of July, but it instantly got closed saying the email address is not linked to a Cloudflare account (funnily enough, I made this ticket through the Cloudflare website while logged in.). I typed another ticket the same day, but I am being ghosted on that ticket. Is there someone from the Cloudflare team on this forum that can help fix this issue? I want to enable Cloudflare Images, but, because this invoice was not paid, I am unable to enable it. In the attachment, I put the expired link message. I am from The Netherlands so the text is in Dutch, but it’s telling me to contact [email protected] for a new link. This email is also out of service.
Billing issues requre a Billing ticket with Support
00978883
In what area can we help you?
Invoice
What are the steps to reproduce the issue?
No steps to reproduce.
Screenshot of the error
Edit at July 27 at 11:54 CEST
I’ve closed and reopened another ticket (with ID 00982830). This one get’s instantly discarded.
I truly hope a Cloudflare Staff member can look at the ticket and help resolving this issue.
