Payment issue when trying to upgrade from free to pro plan

Receiving the error “The zone cannot be upgraded at this time. (Code: 1258)”

Welcome to the Cloudflare Community. :logodrop:

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit and choose Billing. Please share your ticket number here so that we can track it.

Thank you!
This is the ticket number [#2983458]

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You should hear from a representative once the Billing team has reviewed it.


The email address you used to contact Support was not the Super Administrator email for the domain you had referenced.

If you have forgotten the Super Administrator email you can use the form:

If you are locked out the Super Administrator and cannot create a ticket you can use this form which will do so:

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We’ve provided a reply already on ticket 2983458.

Kind regards,