Payment issue, my plan was downgraded without any email

This is urgent please, I missed my invoice from five days for my business plan and today I was downgraded to free plan. I cannot upgrade now, neither do any thing to my payment methods.
I have fund in my active payment method now but I cannot upgrade I’m receiving error message:
Refer to for assistance. For security reasons, there is a problem with your billing profile. (Code: 1292).
I created a ticket #3160466, I need it to be solved because our services are impacted.

Thank you,

Hey there,

Thanks for opening this topic, in your ticket I have had our Billing specialist here in APAC investigate this for you.

Could I please have you follow up on the ticket at your earliest convenience while we investigate the issue for you :slight_smile:

Thank you for your reply,
I followed the ticket and I replied there since part of the problem was solved and still not able to upgrade.
I would appreciate if you give this ticket a priority.

All the best,

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