I have a payment gateway added to the website. Everything is working fine but when someone tries to place an order, it takes alot of time to load and at the end, it shows timeout error 524 and the order payment is pending. Can you please help fix this? I have addresses that payment provider provided to me to add to firewall rules to bypass so it can work on callback actions, etc.
What steps have you taken to resolve the issue?
I think I might have to add some bypass rule to WAF? I have url’s that my payment provided provided to me to add to firewall to bypass.
Was the site working with SSL prior to adding it to Cloudflare?
it takes alot of time to load and at the end, it shows timeout error 524 and the order payment is pending
Based on my checking the Cloudflare is paused. Could you kindly unpause it and retry if the issue still persists ?
Besides, provide us a screenshot of the error that is displaying from your end ?
Error 524 usually indicates that Cloudflare successfully connected to the origin web server, but the origin did not provide an HTTP response before the default 100 second Proxy Read Timeout. This can happen if the origin server is taking too long because it has too much work to do - e.g. a large data query, or because the server is struggling for resources and cannot return any data in time.
Error 524 can also indicate that Cloudflare successfully connected to the origin web server to write data, but the write did not complete before the 30-second Proxy Write Timeout.