Payment Expired...i can't pay!

[sgarciad]

What is the name of the domain?

example.com

What is the error number?

link expired

What is the error message?

payment link expired

What is the issue you’re encountering

i cant pay a inovice because link is expired, i can’t add a new site.

What steps have you taken to resolve the issue?

contact with support two days ago

Billing issues requre a Billing ticket with Support

01201439

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

download the invoice and click payment link

Screenshot of the error

[fritex]

Greetings,

@sgarciad

i cant pay a inovice because link is expired, i can’t add a new site.

I am sorry to hear this happen.

@sgarciad

01201439

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

[micky]

Hey there,

Sorry to hear about the issue you are having. We have escalated this issue with our billing team, and they have provided a new link in the case you have opened.