Hello, I have a frustrating error that I can’t get through because neither side I am talking to seems to have the answer.
When I try to sign up for stream, I get a Pay $5.00 now and it goes through, but a few seconds later I get a truncated email which says:
We’ve run into a problem and were not able to complete the purchase, change, or cancellation of your Cloudflare subscription for . Please reach out to [email protected] so our team can assist you further.
Note there is nothing after “subscription for”…my bank tells me a charge of 0.00 is attempted (and refused by them as an error), which I can confirm when trying to pay with Google Pay - the Cloudflare UI says $5.00 but the Gpay popup says 0.00 and it doesn’t go through.
I have an open ticket but billing support tells me my bank is refusing the transaction so I need to contact them…and my bank tells me that a 0.00 charge will not go through and I need to contact Cloudflare.
…I’m stuck in between…it seems to be more a technical instead of billing problem but I don’t know how to escalate from the ticket.