I would like to inform you that the payment for invoice #IN-28173673 has already been successfully deducted from my bank account.
Despite this, the invoice still appears as unpaid in the billing section of my Cloudflare account. Additionally, When I click on “Pay Now,” it shows a value of $0 because the payment has already been processed. I am experiencing significant issues due to the R2 service being disabled.
Please look into this matter and assist in reactivating the services as soon as possible.
Thank you for your assistance.
Best regards,
Billing issues requre a Billing ticket with Support
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
I am facing a critical issue with my Cloudflare account. I made a payment of $21,435.36, but despite this large payment, I have not received any response to my support tickets. I am severely affected by this, especially since the R2 service is still disabled.
I am really disappointed by the lack of attention and follow-up to my request from the support team. It feels like there is no care or urgency regarding my issue.
Has anyone else encountered a similar situation? I would really appreciate any help or advice.