Payment charged but domain purchase failed

What is the name of the domain?

iraku.shop

What is the error number?

none

What is the error message?

We’re sorry, something went wrong with that. Please review your purchase details and try again, or review the troubleshoot failed payments guide for further guidance.

What is the issue you’re encountering

I recently purchased a domain from Cloudflare, and the payment was successfully charged to my bank account. However, Cloudflare marked the transaction as failed, stating that my payment method was declined. They advised me to check with my bank, as there might be a hold or restriction preventing the charge from processing on their end. I’ve contacted my bank to investigate the issue, but I’m wondering if anyone else has faced a similar situation. If so, how did you resolve it? Is there anything I can do on Cloudflare’s side to retry the payment or clear any pending status? Would appreciate any insights or advice! Thanks in advance.

Screenshot of the error

Hi there,

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

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